TELEPHONE SYSTEMS > PROPER TRAINING OF OUR CUSTOMERS
AMERICAN BUSINESS PHONES designs
every system solution for ease of use with the customer in
mind. However, effective implementation and acceptance of any
new office system requires a structured and ongoing training
program. Our customer service representatives will work with
you to develop a training program designed to maximize the
potential of your system and your staff.
of your main system operator and back-up operators to answer
and process incoming calls is critical. These staff members
will receive special attention to ensure their familiarity and
confidence with the system.
functionality of the system will be thoroughly discussed,
activation of various features will be demonstrated, and
employees will receive hands-on operation experiences.
Employees will also receive training materials such as user
manual and reference guides to keep for future reference.
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